Version of the 2018-05-21
This Policy specifies certain actions prohibited by Letzebuerg.net by Design4you SARL for users of the Letzebuerg.net by Design4you SARL services and network services.
Letzebuerg.net by Design4you SARL reserves the right to modify this policy at any time to stay in compliance with any laws, regulations and security requirements.
All policy documents are binding in french language. This translation is provided for information only and does not claim to be correct or complete.
Additional policies extending or superseding the general ToS are applicable for:
GDPR Data protection
We provide to all active customers of a webhosting, managed server or dedicated server the following contract on data processing in accordance with Art. 28 of the EU-GDPR.
The customer may choose to sign and return the contract as indicated within the document should he require or choose to have a written contract on our data protection guarantees.
The contract is available free of charge and defines the roles, measures and data protection requirements for each service.
For full legal validity, the contract must be provided, filled in and signed in the dominant legal language of Luxembourg, french.
Contract in PDF form.
The data protection declaration relating to this website and all directly related websites operated by Letzebuerg.net by Design4you SARL can be found here:
Data protection declaration for Letzebuerg.net
Monitoring and supervision
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances.
Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services,
except for certain proprietary Web sites.
To protect our servers, customers, service users and third parties from any abuse, the following services use automated monitoring and logging for the sole purpose of detecting anomalies and irregularities.
Letzebuerg.net by Design4you SARL certifies to remove any logs that are no longer required for billing purposes, legal purposes or service protection through automated regular removal.
Webserver for any incoming request
Webserver for any failed request
Emailserver for any incoming or outgoing email
Emailserver for any mailbox connection
cPanel panel for any access attempt or processed action
- FTP server for any access attempt or transferred file
- DNS server for any failed request
- Database server for any failed or very long request
Removal and suspension
In accordance with our TAC (Terms and Conditions ), we may remove any materials that, in our sole discretion, may be deemed illegal, may subject us to liability.
If a Web Hosting Account holder is in proven conflict with our TAC, we reserve the right to terminate the service without notice.
We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the TAC will result in immediate termination of service.
Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.
The acceptable use policy (AUP) is designed to help protect Letzebuerg.net by Design4you SARL, Letzebuerg.net by Design4you SARL's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Letzebuerg.net by Design4you SARL.
Access our AUP at the link below:
Acceptable use policy
Letzebuerg.net by Design4you SARL can not be liable for any direct, indirect, special, incidental, consequential or exemplary damages of any kind whatsoever that result from any loss of use, lost data or lost profits arising from or associated with the use or functionality of the Letzebuerg.net by Design4you SARL services or the inability to use said services, or arising from the supply or failure to supply services, or any cost or damage resulting from any information, software or products.
In any case the customer agrees that the liability of Letzebuerg.net by Design4you SARL is strictly limited to a maximum amount of 1000 ( one thousand )Euro
Complaints regarding hosting services, servers, goods, software, domain names or any other products on sale at 's Website have to be made in written form within 8 working days after a contract has been initially signed or renewed.
Letzebuerg.net by Design4you SARL cannot made be responsible for any file lost, even not any file lost caused by hard or software failure or by any third party activity. Restoring of lost files must be considered in any case as an act of courtesy.
Letzebuerg.net by Design4you SARL requires all users to keep recent local backups of any web or database files.
Place of jurisdiction
Place of jurisdiction is the national court of Luxembourg, Europe. All customer activity must be compatible with luxembourgish and the european union laws
as well as the laws of the applicable server location and customer billing address.
Gerichtsstand ist das nationale Gericht von Luxemburg, Europa. Alle Aktivitäten des Kunden müssen in Einklang mit den luxemburgischen Gesetzen, den Reglementen der europäischen Union,
den applizierbaren Gesetzen am Serverstandort sowie den applizierbaren Gesetzen an der Rechnungsadresse des Kunden sein.
Your password provides access to your account. It is your responsibility to keep it secure.
Sharing your password and account access with unauthorized users is prohibited.
Notification of compromise
It is the customers responsability to notify Letzebuerg.net by Design4you SARL immediately about any potential data breach including
computer infection, hacked email accounts or social engineering. The customer accepts that Letzebuerg.net by Design4you SARL may
temporarily and preventively suspend or block access to parts of the customer account to prevent any abuse.
Liability of abuse
The customer is responsible for all and any actions and damages resulting of abuse. This includes any hardware and restore restaurantion cost and fees for email blacklist removal.
Invoicing and Cancellation
Payments for Letzebuerg.net by Design4you SARL services are non refundable, if not expressively stated otherwise by Letzebuerg.net by Design4you SARL.
Invoices have to be paid without any deduction if not expressively stated otherwise.
All invoices need to get paid within the time frame indicated on the invoice, generally 10 working days.
Any payment received later than 1 day before service expiration may be considered late payment.
If a contract is not renewed before expiration, the related services may be removed, terminated, suspended or deleted in dependance of the service
type. Service restoration corresponds to a new contract and may incur additional restore charges and is only possible at Letzebuerg.net by Design4you SARL's discretion.
Services are auto-renewing if not stated otherwise or auto-renewal has been manually disabled. Accounts and services must be cancelled at least one week in advance. Special services on a yearly base have an cancelation
period of three months in advance of the due date.
Cancellation can only be notified in written form by support ticket or by using the cancellation feature of the service in the billing system.