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Version of the 2015-10-01

General policy

This Policy specifies certain actions prohibited by Letzebuerg.net by AlutashopCom sàrl for users of the Letzebuerg.net by AlutashopCom sàrl services and network services. Letzebuerg.net by AlutashopCom sàrl reserves the right to modify this policy at any time to stay in compliance with any laws, regulations and security requirements. All policy documents are binding in french language. This translation is provided for information only and does not claim to be correct or complete.

Additional policies

Additional policies extending or superseding the general ToS are applicable for:
Domain registration
Webhosting services

Monitoring and supervision

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites.

Removal and suspension

In accordance with our TAC (Terms and Conditions ), we may remove any materials that, in our sole discretion, may be deemed illegal, may subject us to liability. If a Web Hosting Account holder is in proven conflict with our TAC, we reserve the right to terminate the service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the TAC will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

Acceptable uses

The acceptable use policy (AUP) is designed to help protect Letzebuerg.net by AlutashopCom sàrl, Letzebuerg.net by AlutashopCom sàrl's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Letzebuerg.net by AlutashopCom sàrl. Access our AUP at the link below:
Acceptable use policy

Liability

Waiver
Letzebuerg.net by AlutashopCom sàrl can not be liable for any direct, indirect, special, incidental, consequential or exemplary damages of any kind whatsoever that result from any loss of use, lost data or lost profits arising from or associated with the use or functionality of the Letzebuerg.net by AlutashopCom sàrl services or the inability to use said services, or arising from the supply or failure to supply services, or any cost or damage resulting from any information, software or products.

Limitation
In any case the customer agrees that the liability of Letzebuerg.net by AlutashopCom sàrl is strictly limited to a maximum amount of 1000 ( one thousand )Euro

Complaints
Complaints regarding hosting services, servers, goods, software, domain names or any other products on sale at 's Website have to be made in written form within 8 working days after a contract has been initially signed or renewed.

Data loss
Letzebuerg.net by AlutashopCom sàrl cannot made be responsible for any file lost, even not any file lost caused by hard or software failure or by any third party activity. Restoring of lost files must be considered in any case as an act of courtesy.

Local backups
Letzebuerg.net by AlutashopCom sàrl recommends all users to keep local backups of any web or database files.

Place of jurisdiction
Place of jurisdiction is the national court of Luxembourg, Europe. All customer activity must be compatible with luxembourgish and the european union laws as well as the laws of the applicable server location and customer billing address. Gerichtsstand ist das nationale Gericht von Luxemburg, Europa. Alle Aktivitäten des Kunden müssen in Einklang mit den luxemburgischen Gesetzen, den Reglementen der europäischen Union, den applizierbaren Gesetzen am Serverstandort sowie den applizierbaren Gesetzen an der Rechnungsadresse des Kunden sein.

General security

Password security
Your password provides access to your account. It is your responsibility to keep it secure. Sharing your password and account access with unauthorized users is prohibited.

Notification of compromise
It is the customers responsability to notify Letzebuerg.net by AlutashopCom sàrl immediately about any potential data breach including computer infection, hacked email accounts or social engineering. The customer accepts that Letzebuerg.net by AlutashopCom sàrl may temporarily and preventively suspend or block access to parts of the customer account to prevent any abuse.

Liability of abuse
The customer is responsible for all and any actions and damages resulting of abuse. This includes any hardware and restore restaurantion cost and fees for email blacklist removal.

Invoicing and Cancellation

Refunding
Payments for Letzebuerg.net by AlutashopCom sàrl services are non refundable, if not expressively stated otherwise by Letzebuerg.net by AlutashopCom sàrl.

Invoice deduction
Invoices have to be paid without any deduction if not expressively stated otherwise.

Payment timeframe
All invoices need to get paid within the time frame indicated on the invoice, generally 10 working days.

Late payment
Any payment received later than 1 day before service expiration may be considered late payment. If a contract is not renewed before expiration, the related services may be removed, terminated, suspended or deleted in dependance of the service type. Service restoration corresponds to a new contract and may incur additional restore charges and is only possible at Letzebuerg.net by AlutashopCom sàrl's discretion.

Cancellation interval
Services are auto-renewing if not stated otherwise or auto-renewal has been manually disabled. Accounts and services must be cancelled at least one week in advance. Special services on a yearly base have an cancelation period of three months in advance of the due date.

Cancellation methods
Cancellation can only be notified in written form by support ticket or by using the cancellation feature of the service in the billing system.